Welcome to QOOT!

Shipping and Handling

We carry a large inventory and usually ship in-stock orders within 6-12 hrs, excluding weekends and national holidays. The current availability of every item is shown on its order page. All items are shipped in discreet packaging from Durham, North Carolina.

Shipments within the U.S.A.

Shipping charges are determined by the number of products you are ordering. Within the US, there is a shipping and handling fee of $4.95 per order plus $.50 per item ordered. For Express Mail, the additional charge is $20. The exact shipping & handling charge will be calculated for you on the Shopping Basket page when you place your order. All orders shipped within the U.S.A. are shipped via the United States Postal Service, using expedited 2-Day service to most metropolitan areas in the contiguous 48 states.

Shipments to Canada

For Canadian shipments there is a shipping and handling fee of US$5.95 per order plus US$.50 per item ordered. Shipments to Canada are shipped via Air Mail.

International Shipments

For International shipments (except Canada, see above), there is a shipping and handling fee of US$9.95 per order plus US$.95 per item ordered. All shipments outside of the USA are shipped with the U.S. Postal Service via First Class or Priority Air Mail. Delivery may take from 5 days to 3 weeks depending upon the destination country.

Important: We do not calculate or charge you for local duties or taxes on non-US shipments. You are responsible for paying any taxes, duties, or customs fees charged by your local government. Please check with your local post office for more information. International Jock is required by law to declare an accurate monetary value on all non-US shipments. In the event that an order shipped by Air Mail is lost en route, we must wait for the claim to be processed. This can take up to 6 months.

Please note that we currently do not ship to Mexico and select other destinations.

 

 

Sales Tax

We charge required local and state taxes for North Carolina addresses only.

Promotional Codes

From time to time, we offer special discounts and savings on selected styles that can be accessed with a Promotional Code. When we issue you a code, please enter it on the checkout page and hit "apply". Please note that Promotional Codes cannot be combined with any other offer or discount, such as items already marked down. Applies to merchandise only. Limited time offer.

Returns

Qoot guarantees that you will be satisfied with all of the products we offer. We want you to be completely happy with anything you buy from us. We even let you think about it for up to 10 days. If, for whatever reason you are not completely satisfied( undergarments excluded), you may return unworn merchandise with all tags attached for an exchange or refund.

When returning your order, be sure to include your order number or a copy of your original packing slip and indicate if you would like a refund or would prefer an exchange. When requesting an exchange, please provide the style, size and color of the new item you wish to receive.

If you do not have your invoice copy, please be sure to indicate your name, address, order number and reason for the return on a separate piece of paper.

Most returns are processed within 5 business days after we receive your parcel. We will notify you via e-mail once we have received and processed the returned item.  From there we will give you the address to send your products back to us.